Remote Help

We love supporting our customers

Accessit Library Support

At Accessit, we put a great deal of emphasis on support. We prefer the personal approach and have a friendly support team who are available to offer help and answer questions by email, phone, or remote screen sharing sessions.

Our support team is made up of librarians and IT specialists who understand the challenges faced by schools. Don’t forget, as an Accessit customer you also have have full access to our Accessit Customer Help Portal and our Accessit Library eLearning Centre (ALeC) where you can watch video tutorials and read help articles. Find the link in your Management App under ‘Help’.

The form below is connected to our ticketing system. Please send us your message to automatically create a ticket with us. Our support team will email you with a response to your ticket as soon as possible.

1. Create a ticket

* Required fields

2. Download Teamviewer

Teamviewer helps us to quickly and easily solve problems.

New Zealand

0800 542 727
Level 5,
44 Victoria Street
Wellington 6011


1800 707 561
Level 19, 644 Chapel St
VIC 3141

UK / Europe

+44 (0) 203 6179908
Level 2 – The Porter Building
1 Brunel Way,
Slough SL1 1FQ

United States

1 800 924 1190
363 Nth Sam Houston Pkwy E
Ste 1100 Houston,
TX 77060-2413