Remote Help

We love supporting our customers

Accessit Library Support

At Accessit, we put a great deal of emphasis on support. We prefer the personal approach and have a friendly support team who are available to offer help and answer questions by email, phone, or remote screen sharing sessions.

Our support team is made up of librarians and IT specialists who understand the challenges faced by schools. Don’t forget, as an Accessit customer you also have have full access to our Accessit Customer Help Portal and our Accessit Library eLearning Centre (ALeC) where you can watch video tutorials and read help articles. Find the link in your Management App under ‘Help’.

The form below is connected to our ticketing system. Please send us your message to automatically create a ticket with us. Our support team will email you with a response to your ticket as soon as possible.

1. Create a ticket

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    New Zealand

    0800 542 727
    Level 5,
    44 Victoria Street
    Wellington 6011

    Australia

    1800 707 561
    Level 19, 644 Chapel St
    Melbourne,
    VIC 3141

    UK / Europe

    +44 (0) 203 6179908
    Level 2 – The Porter Building
    1 Brunel Way,
    Slough SL1 1FQ

    United States

    1 800 924 1190
    363 Nth Sam Houston Pkwy E
    Ste 1100 Houston,
    TX 77060-2413