Privacy Policy

Scope of policy

In this policy we explain how we handle your personal information when you:
• use this website; or
• contact us in relation to an Accessit library system.

Please note that this policy does not address how we handle the personal information of our customers, their personnel and their use of an Accessit library system, once a customer has entered into an agreement with us for an Accessit library system. We provide each customer with a more detailed privacy policy that addresses these and other matters when the customer is entering into an agreement with us. The policy you are reading now is limited to your use of this website and contacting us via this website.

The information we collect

You may browse this website without providing any personal information to us. If you seek information from us relating to an Accessit library system or request a demonstration of the system through our online ‘book a demo’ form, we’ll collect identifying information from you such as your name, the organisation you work for or represent, and your contact details. If you don’t wish to provide the information we request, we may not be able to provide you with the information or services you need.

Why we collect and store your personal information

We collect and retain the personal information outlined above to enable us to identify you, to explain our services to you, and to communicate with you in relation to your potential use of our services.


We strictly control the disclosure of your personal information. It will only be disclosed within and to the appropriate Access-It companies to the extent relevant to the purposes of collection described above. Those companies are Access-It Software Limited (NZ), Access-It Software International Limited (NZ), Access-It Software (UK) Limited (UK), and Accessit Library Inc (US).

Other information and cookies

We collect statistical information about visits to this website to help us analyse usage of the website. That information includes a visitor’s browser type, device, region, referrer, and use of the website. This statistical information does not identify particular individuals. See our Cookie pages for the cookies that are generated for this purpose and how you can identify them, delete them or prevent them being set.

Access, correction and deletion

You have the right to access and to request correction of any of your personal information that we hold. To exercise this right, or to ask us anything else in relation to this policy, please contact our Privacy Officer / Data Protection Officer: You may also ask us to delete your personal information.


We may make changes to this privacy policy in the future. This privacy policy was last updated on 26/04/2019.



We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.