Accessit Global Privacy Policy

Effective Date: October 22, 2024
Last Updated: September 28, 2026

1. Scope of This Privacy Policy

This Privacy Policy describes how Accessit, Follett Software LLC, and the Accessit affiliated entities identified below (collectively, “Accessit,” “we,” “us,” or “our”) collect, use, disclose, retain, transfer, and protect personal information when you visit or interact with the Accessit website, contact us about Accessit products or services, request information or a demonstration, register for an event or webinar, subscribe to communications, download resources, submit a support request, or otherwise engage with our sales, marketing, or support services.

This Privacy Policy applies to personal information collected through the Accessit public website and related business communications. It does not replace the agreements governing a customer’s use of the Accessit Library System.

When Accessit processes personal information within the Accessit Library System on behalf of a school, library, or other customer, the customer determines the purposes and means of processing and Accessit acts as the customer’s service provider or processor. That processing is governed by the applicable customer agreement, service terms, and Data Processing Agreement, where applicable. Requests concerning personal information maintained in an Accessit customer system should ordinarily be directed first to the relevant school, library, or customer organization.

2. Accessit and Its Affiliated Entities

Accessit operates through Accessit entities and affiliates, including Access-It Software Limited in New Zealand, Access-It Software International Limited in New Zealand, Access-It Software (UK) Limited in the United Kingdom, Accessit Library Inc. in the United States, and Follett Software LLC.

These entities may support website operations, sales, customer relationships, product administration, implementation, migration, support, and other business functions. Privacy requests, complaints, questions, and regulatory inquiries may be submitted centrally to the Follett Software Privacy Office using the contact information in Section 15.

3. Personal Information We Collect

3.1 Information You Provide

You may browse the Accessit public website without directly providing personal information. We may collect information you choose to provide when you request information, request a demonstration, register for an event or webinar, subscribe to a mailing list, download a product resource or white paper, submit a form, contact sales or support, provide feedback, respond to a survey, or otherwise communicate with us.

Name and contact details, including email address, telephone number, and mailing address
Job title, role, and professional information
School, library, employer, or other organization
Information contained in requests, forms, emails, support communications, or other correspondence
Event, webinar, subscription, demonstration, and resource-download preferences
Testimonial information that you authorize us to publish, such as your name, role, organization, and approved statement

If you do not provide information requested for a particular service, we may be unable to provide that service or respond fully to your request.

3.2 Information Collected Automatically

When you use the website, we and our service providers may automatically collect information such as:

Internet Protocol address and general geographic region
Browser type, operating system, device type, and device identifiers
Referring website or source
Pages viewed, links selected, session activity, and interaction information
Date, time, duration, and frequency of visits
Cookie identifiers, consent choices, and similar technology information

3.3 Information From Other Sources

We may receive business contact information from your organization, Accessit affiliates, authorized sales or support partners, event providers, service providers, or publicly available professional sources where permitted by law.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries, requests, and communications
Provide information, demonstrations, downloads, events, webinars, sales assistance, and support
Administer subscriptions and marketing communications and record communication preferences
Manage prospective and existing customer and business relationships
Authenticate website functions where applicable and maintain website operations
Analyze website use, improve content, performance, and user experience, and understand interest in our products and services
Protect the security, availability, and integrity of our websites, systems, and services
Detect, prevent, investigate, and respond to fraud, misuse, security events, or unlawful activity
Maintain business records and enforce applicable terms and agreements
Comply with legal, regulatory, contractual, audit, and recordkeeping obligations
Establish, exercise, or defend legal claims

We will not use personal information for a materially different purpose without providing additional notice where required by law.

5. Lawful Bases for Processing

Where applicable law requires a lawful basis, we process personal information based on one or more of the following:

Performance of a contract or steps requested before entering into a contract
Compliance with legal obligations
Our legitimate interests or those of another party, where those interests are not overridden by the rights and freedoms of the individual
Consent, where consent is required
Protection of vital interests or performance of a task in the public interest, where applicable

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing completed before withdrawal.

6. Sharing and Disclosure

We may disclose personal information as reasonably necessary to:

Accessit entities, Follett Software LLC, and affiliated companies supporting the purposes described in this Privacy Policy
Service providers supporting website hosting, cloud services, analytics, consent management, marketing communications, customer relationship management, events, forms, demonstrations, support, security, and business operations
Authorized sales, implementation, or support partners when necessary to respond to your request or provide requested services
Professional advisers, auditors, insurers, and consultants
Governmental, regulatory, law-enforcement, judicial, or other authorities when required or permitted by law
A purchaser, investor, lender, successor, or other party involved in a proposed or completed corporate transaction, subject to appropriate confidentiality and legal protections
Other parties when necessary to protect rights, safety, security, or property, or to investigate suspected unlawful activity

Accessit does not sell personal information for monetary consideration. Accessit does not use personal information collected through the Accessit Library System for behavioral advertising or unrelated commercial purposes. The Accessit public website, however, uses optional targeting and advertising technologies as described in Section 10. Certain disclosures made through those technologies may be treated as “sharing” for cross-context behavioral advertising under California law.

7. International Transfers

Accessit serves organizations worldwide, including customers and users in North America, Europe, the United Kingdom, Australia, New Zealand, Asia-Pacific, and the Middle East. Personal information may be transferred to, accessed from, stored in, or processed in countries other than the country where it was collected.

Where required by applicable law, Accessit uses appropriate safeguards for international transfers. Depending on the jurisdiction and transfer, safeguards may include adequacy decisions, contractual protections, the European Commission Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, or other legally recognized mechanisms.

Customer data processed within the Accessit Library System is subject to the hosting, transfer, support, and data-location terms in the applicable customer agreement and Data Processing Agreement. Accessit uses regional hosting and support arrangements where applicable. Website information and business communications may be processed in other countries by Accessit entities and approved service providers.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to requests, provide services, maintain customer and business relationships, protect security and integrity, comply with legal and contractual obligations, resolve disputes, and enforce agreements.

Retention periods depend on the nature of the information, the purpose of processing, applicable legal or contractual requirements, and operational needs. When personal information is no longer required, we delete, anonymize, or securely dispose of it in accordance with applicable requirements.

Retention of customer data within the Accessit Library System is governed by the applicable customer agreement, customer configuration, customer instructions, and Accessit’s contractual obligations.

9. Security

Accessit and Follett Software use reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, authentication, encryption, logging, monitoring, vulnerability management, backup, incident response, personnel training, and third-party risk management, as appropriate to the information and service.

No method of transmission or storage is completely secure. You should use appropriate care when sending personal information electronically.

10. Cookies and Similar Technologies

Accessit uses cookies and similar technologies to operate and secure the website, remember preferences, understand website use, improve performance and functionality, measure advertising effectiveness, and support communications and marketing activities where permitted by law.

Cookie Categories

Strictly Necessary Cookies

These cookies are required for the website to function, provide requested services, maintain security, store consent choices, prevent fraud or abuse, and support essential forms or features. They may remain active because the website cannot operate properly without them.

Performance and Analytics Cookies

These cookies help us understand website traffic, page usage, campaign performance, and visitor interactions so that we can measure and improve the website and our communications.

Functional Cookies

These cookies support enhanced website features, embedded media, personalization, and other functionality. If they are not allowed, some features may not operate as intended.

Targeting and Advertising Cookies

Accessit uses targeting and advertising technologies provided by services such as Google Ads, DoubleClick, LinkedIn Ads, Meta/Facebook Pixel, and HubSpot marketing tools. These technologies may collect or receive cookie identifiers, device and browser information, page views, interactions, referring information, and advertising or campaign data.

These cookies may be used to measure advertising effectiveness, understand visitor interactions with marketing campaigns, support remarketing and audience activities, perform conversion and attribution measurement, and deliver more relevant content and advertisements across websites and platforms.

Targeting and advertising cookies are optional and are used according to your selections, applicable law, and the website’s regional consent configuration. Certain disclosures to advertising and marketing providers through these technologies may be considered a sale or sharing of personal information under some privacy laws, even when no money is exchanged.

Managing Cookie Choices

Cookie categories, providers, purposes, and available choices are presented dynamically through Accessit’s consent management platform. You can review and manage your choices at any time by selecting the “Cookie settings” link in the website footer.

Strictly necessary cookies may remain active because they are required for the website to function or provide a service you request. You may withdraw or change your consent for other cookie categories through Cookie settings. Where required, Accessit recognizes supported browser-based opt-out preference signals, including Global Privacy Control, through its consent management configuration.

11. Marketing Communications and Testimonials

You may unsubscribe from marketing email by using the unsubscribe mechanism in the message or contacting the Privacy Office. We may continue to send transactional, service, security, or relationship communications that are not promotional.

When you authorize us to publish a testimonial, we may display the information you approved, such as your name, role, organization, and testimonial. You may request that a testimonial be corrected or removed by contacting the Privacy Office.

12. Your Privacy Rights and Request Process

Depending on your location and applicable law, you may have rights concerning personal information, including rights to access, obtain a copy, correct, delete, restrict or object to processing, withdraw consent, request portability, opt out of certain disclosures or processing, appeal a decision, or lodge a complaint with a privacy or data-protection authority.

To exercise a right or submit a privacy question or complaint, contact the Follett Software Privacy Office using the information in Section 15. Please describe your request and identify the Accessit interaction, website, communication, or customer relationship involved.

We may verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the agent and individual. We will respond within the period required by applicable law.

If your request concerns personal information maintained by a school, library, or other Accessit customer in the Accessit Library System, contact that organization first. Accessit will assist its customer as required by the applicable agreement and law.

13. Additional Privacy Rights for Certain Jurisdictions

13.1 European Economic Area and United Kingdom

Individuals in the European Economic Area or United Kingdom may have rights to access, rectify, erase, restrict processing, object to processing, receive portable data, withdraw consent, and lodge a complaint. Where applicable, individuals also have rights concerning solely automated decision-making that produces legal or similarly significant effects.

Accessit relies on the lawful bases described in Section 5. Where personal data is transferred outside the EEA or UK, Accessit uses an applicable transfer mechanism as described in Section 7.

Individuals in the United Kingdom may lodge a complaint with the Information Commissioner’s Office. Individuals in the EEA may lodge a complaint with the competent national supervisory authority in the country where they live or work or where the alleged infringement occurred.

13.2 Australia

For individuals in Australia, personal information is handled in accordance with applicable Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

Individuals may request access to or correction of personal information and may submit a complaint about the handling of personal information. Where personal information is disclosed overseas, Accessit uses measures designed to address applicable cross-border disclosure requirements.

If you are not satisfied with our response to a privacy complaint, you may be entitled to contact the Office of the Australian Information Commissioner.

13.3 New Zealand

For individuals in New Zealand, personal information is handled in accordance with the Privacy Act 2020 and applicable Information Privacy Principles. Individuals may request access to and correction of personal information and may submit a complaint to the Office of the Privacy Commissioner of New Zealand.

13.4 California

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CPRA), including rights to know, access, correct, delete, and obtain portable copies of personal information, as well as rights to opt out of the sale or sharing of personal information for cross-context behavioral advertising and to receive equal service and pricing when exercising their privacy rights.

Accessit does not sell personal information for monetary consideration.

Accessit uses cookies and similar technologies for analytics, website functionality, advertising measurement, and marketing purposes. Certain third-party advertising and marketing technologies may constitute “sharing” of personal information under California law. California residents may opt out of such sharing through the Cookie settings link in the website footer.

Accessit does not use or disclose sensitive personal information for purposes requiring a right to limit use under California law.

Where applicable, Accessit honors opt-out preference signals, including Global Privacy Control, through its consent management platform. A California resident may also use an authorized agent as described in Section 12.

13.5 Middle East, Asia-Pacific, and Other International Users

Accessit serves customers and users in the United Arab Emirates, Saudi Arabia, and countries across Asia-Pacific and other regions. Depending on applicable law, individuals may have rights relating to notice, consent, access, correction, deletion, restriction, objection, portability, consent withdrawal, complaints, or other privacy controls.

Accessit evaluates and responds to requests according to the law applicable to the individual and processing. Where special rules apply in a jurisdiction or regulated sector, those requirements may also be addressed through the applicable customer agreement, Data Processing Agreement, service configuration, or separate notice.

14. Third-Party Websites and Services

The Accessit website may link to third-party websites, platforms, or services. This Privacy Policy does not govern the privacy practices of third parties. Review the privacy notices of the relevant third party before providing personal information.

Third-party applications integrated with the Accessit Library System are governed by the customer’s arrangements with those providers and any applicable Accessit integration terms.

15. Contact the Privacy Office

If you have any questions or comments about this Privacy Policy, please contact us by email at [email protected] or by telephone at 800-350-6418 or 872-350-0007. You may also write to us at Follett Software LLC, Attn: Privacy, 1340 Ridgeview Dr., McHenry, IL 60050.

Accessit operates through affiliated entities in New Zealand, Australia, the United Kingdom, Europe, the United States, and other jurisdictions. The Follett Software Privacy Office coordinates privacy matters for Accessit and will route a request internally as appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. When we make changes, we will revise the “Last Updated” date at the top of the policy. Where required by law, we will provide additional notice.