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Customer Success Manager

This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success.

Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and implementing action plans where needed.

Summary of role

Our team thrives on collaboration, creativity, and a shared passion for customer success.

We prioritize achieving results while fostering an environment of inclusivity and respect. You’ll work with talented individuals who value teamwork and celebrate diversity.

The Customer Success Manager is responsible for ensuring strong partnerships with key Follett School Solutions Accessit customers across United States, Canada, UK and wider Northern Hemisphere including building strong relationships with key stakeholders at the account resulting in increased customer satisfaction, retention and referenceable districts to support sales. This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. They serve as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and implementing action plans where needed.

What are we looking for?

  • ​​5+ years of proven successful experience in customer success/account management in support of revenue clients is necessary. Self-starter, positive, creative problem solver. Ability to manage multiple customer demands.
  • Proven client management skills.
  • ​Excellent time management and interpersonal skills.
  • ​Strong decision-making abilities, organizational skills.
  • ​Project Management experience.
  • Strong troubleshooting and analytical ability. ​

Accessit’s environment is an awesome place to work: we have a diverse and inclusive culture that we’re proud of. Whether you’re after a workplace with a social vibe, or a workplace which understands your family is priority – Accessit is all of that and more.

At Accessit, we encourage flexible working hours and arrangements that allow you to balance your life and passions. We’re committed to support you to reach your potential with continued learning, training and career mentorship to help you flourish.

 

Ready to make a difference? Join us and empower the future of education!

To apply for United States based role, please send your CV and brief cover letter by clicking here:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a6b8a53-3aef-467f-b9b1-a0e277ad1d9b&ccId=19000101_000001&lang=en_US&jobId=513868